Bentonville, Ark.-based Walmart is expanding its InHome delivery service to several new markets, nearly doubling its footprint. Now available in Miami, Tampa, Orlando, Dallas, Austin, San Jose and San Francisco, InHome allows customers to choose where their groceries are delivered — anywhere from their doorsteps to their garages to their refrigerator.
Despite fears that consumers wouldn’t be comfortable allowing a stranger into their home, “InHome has one of the highest customer experience ratings in the business,” says Whitney Pegden, InHome vp and general manager. “And now we’ve made it even easier to access in even more locations as we grow to reach over 30 million households by the end of the year.”
Walmart’s e-commerce sales grew 38% in the past two years. To meet growing demand, it’s adding 35% more delivery slot capacity this year.